Privacy

 

I take your privacy and the processing of your data seriously. In this privacy notice, I will outline how and why I collect and process your data for the purposes of your therapy. Under GDPR law, I must have a valid lawful basis under which I can process your data. When contacting Christina Therapy, I provide a service to my clients on the lawful basis of a “contract” according to GDPR.

 

Use of your personal data

 

It is necessary for me to collect and process your data for administrative purposes in order to answer any questions you may have about potential therapy with me and arranging initial consultation and subsequent appointments. 

 

It is also necessary to keep minimal notes/records on your therapy in order to ensure good practice and reflection. These records are kept safely and confidentially according to my professional and ethical body, British Association for Counselling and Psychotherapy, www.bacp.co.uk

 

Type of data I collect

 

I collect and process necessary information such as your name, email address, phone number in order to make the initial appointment. 

 

Following that, I collect and process information about your individual circumstances including personal and sensitive information which are necessary for your therapy and for us to understand and explore your situation and difficulties. 

 

Finally, I may collect financial information in order to complete electronic payments for your therapy. 

 

Consent to process your personal data

 

When you make initial contact with me, you consent for me to process your data to get in touch to answer any queries and arrange an initial appointment. 

 

Website information

 

I use Google Analytics and cookies in order to analyse the use of my website and to make sure my website performs effectively. By using this website, you agree in allowing Google Analytics to collect data about your navigation on my website. 

 

Storage of your personal data

 

According to my professional body, data that could personally identify you must be kept separately from any personal and sensitive information about your circumstances. They are kept of my mobile phone or personal computer both of which have a password. Your notes and records are kept in a locked file cabinet. These will be destroyed 6 years after you cease therapy with me and this is a requirement by my insurance body for legal reasons. 

 

Third party 

 

I will not share your data with any third party. 

 

The only exceptions are:

a) if there is reasonable cause to believe that there is significant harm likely to be caused to yourself or another. I will discuss this with you in advance and as part of your therapy with me. 

b) where there are reasonable grounds to believe that there is involvement with terrorism or money-laundering 

c) if I am ordered to do so by a Court of Law

 

Your individual rights

 

Under GDPR law, you have the below individual rights. Please note that exercising any of the below, may impact on whether or not, you will be able to continue to be in therapy with me. I will consider your request and take into account the GDPR, the BACP code of conduct and my insurance requirements and will inform you of my decision within 30 days of your request. 

 

• Right to be informed – this privacy notice fulfills your right to be informed. It is important that you read it carefully as it outlines how I collect and use your personal data. This is the key transparency requirement under the GDPR.

 

• Right of access – you have the right to request a copy of the information that I hold about you.

 

• Right of rectification – you have a right to correct data that I hold about you that is inaccurate or incomplete. You can make this request verbally or in writing.

 

• Right to be forgotten – in certain circumstances you can ask for the data I hold about you to be erased from our records.

 

• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing of your data but I will still be able to store it. 

 

• Right of portability – you have the right to have the data I hold about you transferred to another organization.

 

• Right to object – you have the right to object to certain types of processing such as direct marketing.

 

• Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

 

 

Data breaches

Should a data breach become apparent, you and the ICO https://ico.org.uk/ will be notified within 72 days in accordance with their stipulations.

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If you have any questions or concerns, please contact me. 

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Cookies

 

Cookies and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

• Make our website work as you'd expect

• Improve the speed/security of the site

• Allow you to share pages with social networks like Facebook

• Continuously improve our website for you

• Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

• Collect any personally identifiable information (without your express permission)

• Collect any sensitive information (without your express permission)

• Pass data to advertising networks

• Pass personally identifiable data to third parties

• Pay sales commissions

You can learn more about all the cookies we use below

 

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

 

More about our Cookies

Website Function Cookies

 

Our own cookies

We use cookies to make our website work including:

• Making our shopping basket and checkout work

• Allowing you to add comments to our site

There is no way to prevent these cookies being set other than to not use our site.

 

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:

• Wix.com

Disabling these cookies will likely break the functions offered by these third parties

 

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use:

• Google Analytics

 

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites

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It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.

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The cookie information text on this site was derived from content provided by Attacat Internet Marketing http://www.attacat.co.uk/, a marketing agency based in Edinburgh. If you need similar information for your own website you can use their free cookie audit tool.

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